01. Collection of information
02. Set up a meeting
03. Define your audience
04. Market research
05. Project Folder + Moodboard
01. Whiteboard/Sketch
02. Possible States
03. First Diagram
04. Moodboard
05. Colour and asset collection
01. Write your copy
02. Design
03. Prototyping/Interaction
04. Internal Test
05. Presentation to client
01. Scale to mediums
02. Inspectlet x hotjar & Mixpanel
03. Google Analytics & Intercom
01. Mediums/Specifications
02. Package to propose format
03. Use guide
01. Feedbacks
02. Business relationship